IMPORTANT INFORMATION
BOOKING TERMS AND CONDITIONS
All purchases made through this website are subject to the following Terms & Conditions.
In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy.
Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.
All services are fulfilled and provided by Rome Cab Transfer official company
Elements of your services may be provided by third parties under a contract with Rome Cab Transfer official company.
Booking are accepted only through the website Booking Form
After completing the booking form on our website, ( input your travel information, time and personal data), you will receive an email with all the details of your requested transfer service.
Important:
- check that all information is correct
- Provide immediately any corrections and / or changes needed;
- Booking are accepted only through the website Booking Form
It is client’s responsibility to provide all the exact and necessary details at the time of the booking.
Be advised that we require twenty-four (24) to forty- eight (48) hours to process the reservations and send you a CONFIRMATION EMAIL.
Be sure you have a working mobile on and at your fingertips, in order for us to reach you should the need arise, and all the data given to us are correct;
PAYMENT AND CANCELLATION POLICY FOR TRANSFER SERVICE
Rome Cab Transfer is able to accept the following payment methods:
Euro cash the day of the service or via credit card (Mastercard, Visa, American Express) before the scheduled service, as per our payment methods
Your credit card will be charged in Euro currency.
Rome Cab Transfer requires a DEPOSIT: A 25% payment of the total fare is due when you receive our confirmation
If you cancel within 48 hours before your reservation, you will be refunded your deposit minus the transaction fee. If you cancel less than 48 hours prior, your deposit and reservation will be forfeited.
If your flight is delayed, canceled, or your plans change and you fail to notify us, your deposit and reservation will be forfeited, and in case of a need to reschedule, it will be considered a new reservation.
Cancellations made by clients must be requested in writing via email 48 hours before of the service .The date of cancellation will be calculated based on Italian standard time.
The balance of the fare is due to the driver at the end of the service, payable in cash or credit card if possible. A fee may be applied to cover transaction cost.
GRATUITIES are not included , neither mandatory but appreciated , and they are to be given in Cash directly to the driver;
TRANSFER SERVICE INSTRUCTIONS
PASSENGER WITH MOBILITY ISSUE
Italy is a country which offer many option to Special Needs people, in case of airport Arrival or Departure Travelers with mobility issues or who may have difficulty walking, must request through their Airline prior to departure date complimentary Wheel Chair Assistance at FCO Airport that will assist them with a wheelchair and assistant free of charge from the plane all the way to the parked vehicle
TYPE OF VEHICLE ASSIGNED LUGGAGE AND OTHER DETAILS
We have confirmed your booking based on the information we received. The vehicle assigned is determined by the number of passengers and amount of luggage specified in your booking request. Due to safety regulations, we are unable to accommodate luggage inside the same vehicle as passengers. Furthermore, we may face fines if we fail to comply with this regulation. Therefore, if the amount of luggage exceeds what was initially stated and a vehicle was assigned based on the information provided, we will be unable to transport you.
Special baggage or any other issue, such as passenger mobility issues, must be communicated at the time of Booking in the Note section, . (Stroller, Music instruments, Foldable items for special mobility issue et c. )
The carriage of small dogs and other animals on board is allowed as soon as they are kept in their travelling cage and are to be considered an added passenger, and its needed to include them in the Notes.
Service dogs may travel out of cages.
Clients have the full responsibility for their luggage. Please be sure you have all your luggage when you leave the hotel and when you exit the vehicle. Rome Cab Transfer and its drivers claim no responsibility for lost or forgotten luggage.
Please be precise in giving us your information because we are planning the service according to them;
HOW COMMUNICATE WITH US
Please make sure to provide us with a complete mobile/cell phone number, including your country code (e.g. +1, +44, +61…), which will be operational in Italy, in case we need to contact you in an emergency.
To save on international phone calls, you may consider downloading Whats App and adding us to your contacts.
PLEASE CANCEL YOUR SERVICE IF YOU DO NOT NEED IT ANY LONGER, SO WE CAN ACCEPT OTHER BOOKINGS IN YOUR PLACE.
Please note that any changes to your booking must be submitted by email at least 48 hours before the scheduled service. We must acknowledge any modifications, as due to different time zones, we may not be able to see your update on the same night as your arrival. Therefore, no other form of communication is allowed to modify your reservation.
WhatsApp, Messenger, SMS, or phone calls can be used in case of urgency, but any important changes to the information provided in the booking, such as pick-up time or any other detail, must be requested via email.
This will help our staff avoid confusion, as we receive multiple messages on different channels
Our staff office hours are from 7 am to 10 pm, according to Rome time.
AIRPORT ARRIVAL INSTRUCTIONS
Add our number to your contacts +393421809175, so we can communicate easily and freely, upon landing you can connect to the free Wifi network provided by ADR, text us upon your arrival, so we will know you are here.
Our driver will be at the airport 30 minutes after your landing, after that a 60 minutes waiting time is included in the transfer price;
If you fail to notice us that you landed we will be leaving the area within 45 minutes from the landing;
Inform us of any issue you could be facing such us luggage claims or other, we will try to accommodate your need , but we need to be informed about them.
If the wating time exceed 90 minutes from the landing time an additional caso is added to the transfer service , 50 eu per hour for sedan service , 60 eu p/hour for van services;
As nobody is allowed in the security area where customs and carousel luggage are, your driver will be inside the airport lounge in the Limo service area, follow this sign to easily find us, , as a reference point you can consider Meeting Point Number 2, just out from the luggage claim area, he/she will have a sign with your name on it;
If by any chance you do not see him/her, do not leave the area call or text us +393421809175
EARLIER OR DELAYED FLIGHT
EARLY FLIGHT: If your flight arrives earlier than the scheduled time, especially for morning flights, unfortunately, we will not be able to move up the pick-up time due to TIME ZONE reasons. The drivers are assigned their schedules the day before, so we will adhere to the scheduled time and aim to be at the airport as promptly as possible.
DELAYED FLIGTH : If your flight is delayed 60 minutes or more, we must reschedule the service, we will do our best to provide the agreed service and we will assign you the first available driver.
CRUISE PORT SERVICES INSTRUCTIONS
FROM THE PORT Please save our number +393421809175 in your contacts so that we can communicate easily. Your driver will be waiting for you next to your ship, so you won’t need to take a bus or shuttle. He will be holding a sign with your name and we are authorized to enter the port area.
If you don’t see your driver, contact us immediately and do not go anywhere, neither take to shuttle to exit the port , we won t be able to locate you
Please double-check your disembarkation time as we cannot change it on the morning of the disembarkation. Based on our experience, most ships finish disembarkation operations by 8: 30 / 9:30 am
If you need to catch a plane and are heading to the airport, the journey typically takes a minimum of 70 minutes. Please do not rely on Google, as the travel time can vary, especially in the morning.
. In the event that you don’t see the driver, please do not leave the area and instead, call or text us at +393421809175.
TO THE PORT : Your driver will be at the requested point, at the requested time,
He will accompany you to your ship, you will not need to take any other shuttle.
If by any chance you do not see him/her, do not leave the area and call or text us +393421809175
DRIVERS OBLIGATION
Our professional licensed drivers are to offer a punctual, safe, reliable and courteous transfer in a comfortable vehicle, sometime they could be able to give basic information about the places you are driving by, but this is a courtesy and it is not demanded by us , in addition to that this can happen only if the traffic conditions allow it;
Your driver most important aim is to drive you safely and secure from and to the agreed destination.
According to Italian law, professional drivers are permitted to use their hands free cellphones for work related issues. It may happen you driver may need to make and answer calls as it is part of our job.
Your Driver will help load/unload your check-in luggage inside the vehicle and assist you in any way possible, but we do not provide luggage porter service to or from the accommodation premises.
CUSTOMERS OBLIGATION
The driver is authorized not to allow passengers on board who are under the influence of alcohol or drugs or who could otherwise compromise the safety or otherwise, or who could cause disturbance. In these cases, there are no substitute transport rights.
On board the cars it is not possible to:
- Eat, Drink or smoke, this also extends to e-cigarettes.
- throw objects from both stationary and moving vehicles;
- soil, contaminate or damage the vehicle;
- demand that the transport be made in violation of safety and behavior rules provided by the current Highway Code.
General conditions of carriage
In addition to the present “Special Conditions of Carriage”, the general regulations of the Italian Civil Code and the regulations concerning the non-scheduled public transport sector in Italy apply, even if not expressly derogated from.
Place of jurisdiction
Any dispute or controversy concerning the activities of Rome Cab Transfer will be subject to the exclusive jurisdiction of the Court of Rome.
